Shipping

Shipments are made throughout Europe
(except the Canary Islands, Andorra, Ceuta and Melilla).

Consult by whatapps at 0034-664850314 or write to emporiummallorca@hotmail.com

You can also ask us a question directly from the Contact Form

Direction
Calle LÓmbra # 6, Pollença, Balearic Islands, Spain
e-mail
emporiummallorca@hotmail.com

Form, costs and delivery time

The delivery date to the customer's home depends on the availability of the chosen product and the shipping area. Before confirming their order, the client will be informed about shipping costs and transport times, both indicative, that apply to their specific order. However, both may vary depending on the specific circumstances of each order. Especially:

• The transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.
• The shipping costs that appear on the web when ordering are approximate and are calculated based on an average statistical weight of [500] grs. Emporium reserves the right to alter shipping costs when the requested weight varies by plus / minus 10% with respect to the mentioned average weight. In the event of a price variation, Emporium will notify the customer of the variation by email and the customer may choose to cancel their order without being charged any cost.

Transportation Responsibility

Emporium does not assume any responsibility when the delivery of the product does not take place as a result of the data provided by the client being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose. , as is the absence of the client or the retention of the order in Customs. The customer is responsible for any additional shipping costs incurred from customs clearance, including any additional taxes or fees.

Returns

The user has the right of withdrawal by which he may contact Emporium Mallorca through the email emporiummallorca@hotmail.com and withdraw from the purchase within a period of no more than 7 business days, counted from receipt of the product . Shipping costs are borne by the user. Said return will be made in accordance with the instructions that Emporium Mallorca indicates to the user in response to their notification of the exercise of withdrawal. The user must return the product within a maximum period of 7 days after Emporium Mallorca indicates the form of return.

Customer service: For any incident, claim or exercise of their rights, the user may send an email to the address emporiummallorca@hotmail.com

Buyer's rights and return policy

Emporium does not guarantee its customers the availability or delivery time of the products offered on its website, except for products in which a specific guarantee is expressly cited. The catalog shown is merely indicative since manufacturers or distributors do not notify stocks in advance or guarantee delivery times. This situation prevents Emporium from accurately informing its customers about the availability of the products as well as guaranteeing a specific delivery time that, in any case, will depend on the time it takes for the manufacturer or the distributor to supply the product.

Emporium guarantees its customers the possibility of canceling their order at any time and at no cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment.

The customer will have a period of fourteen days from receipt of the order to terminate the contract and return the product purchased. The client will communicate to Emporium within the stipulated term and by any means admitted by law, his desire to exercise the right to terminate the contract. The returned order must be delivered together with the delivery note and, where appropriate, an invoice issued to Emporium, with the Buyer paying the return costs.

The customer may return any item purchased at Emporium as long as the products have not been opened or used and retain their original seal or packaging. In these cases, Emporium will return the purchase money by crediting the credit card, by bank transfer to the account indicated by the client or by crediting their personal account.

If a product other than the one requested by the customer was delivered by error by Emporium, it will be withdrawn and the correct product will be delivered without any additional charge to the buyer.

The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/. Consumers will be able to submit their claims through the online dispute resolution platform. For any incident related to the return of items from our store, you can contact our Customer Service Department via email emporiummallorca@hotmail.com or by phone +34 664850314